Privacy
ALTO Garden Privacy Policy prepared by:
ALTO GARDEN, LLC
3043 Foothill Blvd, Ste. 12
La Crescenta, California 91214
United States
At ALTO GARDEN, we recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website at www.altogarden.com (“Website”), you agree to this Privacy Policy.
This Privacy Policy has been prepared by ALTO GARDEN, LLC, and explains the information practices that apply to personally identifiable information that we collect about you as an individual (“Personal Information”), when you visit and/or use our Website, or when you purchase and/or use our products or services. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Website. The information collected by these affiliates or third party websites is subject to their own privacy policies.
Information we collect and how we use it
If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information.
From time-to-time ALTO GARDEN may give you the opportunity to participate in contests or surveys on our Website. If you participate, we will request certain Personal Information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the requested information.
Cookies
Our Website uses “cookies” and files that are similar to cookies. Cookies are small data files created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, ALTO GARDEN assigns you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within the Website’s firewall. When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie.
Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Website, including our Shopping Cart, may not work properly.
This Privacy Policy covers the use of cookies and similar files by ALTO GARDEN only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the Website. We use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag, also known as a Web Beacon or a 1 pixel .gif file, to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. ALTO GARDEN has no access to or control over cookies or action tags used by these third party companies. ALTO GARDEN does not receive any personally identifiable information collected by these advertisers using action tags or cookies nor does ALTO GARDEN disclose any of your Personal Information such as your name, telephone number or address with these companies except in accordance with this ALTO GARDEN, LLC Privacy Policy.
Use and disclosure of information
We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.
In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the Personal Information and are not authorized to use it for any other purpose than completing their contractual requirements to ALTO GARDEN. As a part of the normal process of completing your purchase, ALTO GARDEN may provide your Personal Information to a third party payment processor. For example, we may provide your shipping information to UPS so that they may deliver your order. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as PayPal, instead of or in addition to the ALTO GARDEN name.
If you check the applicable box on registration or in updating your account, ALTO GARDEN may also share Personal Information about you such as your name, telephone number, e-mail address, and/or mailing address with carefully selected third-party organizations such as retailers or direct marketers to enable those organizations to inform you about products or services that might be of interest to you. If you do not wish to have your Personal Information shared with these organizations, simply do not check the applicable box on the registration form or on the “My Account” page on our Website.
We may also disclose information, including Personal Information, we collect about you in other circumstances as required or permitted by law. For example, ALTO GARDEN reserves the right to disclose Personal Information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of ALTO GARDEN or others. In addition, it is possible that in the future another company may acquire ALTO GARDEN, LLC or its assets. It is also possible that ALTO GARDEN, LLC may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of ALTO GARDEN, LLC’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.
Links to third party products and services
While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by ALTO GARDEN. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by ALTO GARDEN. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.
Sharing information with others
We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies’ products and services unless you consent to this sharing on registration or in updating your account preferences.
If you do not want to receive e-mails from ALTO GARDEN about products and services that may be of interest to you, simply indicate this preference by removing the applicable check mark during registration. If you wish to change your preference after you have registered, you can do so by logging into “My Account” and updating your preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account.
ALTO GARDEN address for written requests
If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address:
ALTO GARDEN, LLC
3043 Foothill Blvd, Ste. 12
La Crescenta, CA 91214
contact@altogarden.com
Website security
We maintain reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website. When you establish an account at ALTO GARDEN, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe.
ALTO GARDEN authorizes only those persons who need to know Personal Information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our Website to access your Personal Information.
Changes to the policy
This Privacy Policy was last modified on March 31, 2024. ALTO GARDEN, LLC may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. We reserve the right to modify this Privacy Policy at any time, so please check back at this Website periodically.
